FREQUENTLY ASKED

Ordering our service is very easy. Find the Getting Started link on our homepage for a full set of detailed instuctions on how to subscribe, download the app, and login.

Smart TV: CLICK HERE

Android: CLICK HERE

iPhone: CLICK HERE

Mac Pc: CLICK HERE

Windows PC: CLICK HERE

Firestick: HOW TO INSTALL SMARTERS ON A FIRESTICK

You can also find the Getting Started link on our homepage for a full set of detailed instuctions on how to subscribe, download the app, and login.

1) From the Home Screen, select “Login with Xtream Codes”

2) You should now be at the Login Screen.

3) In the first box, enter any name for your playlist

4) Enter Username, Password, and URL link that was sent to your e-mail when you subscribed to our service. Both are case sensitive, and the URL must match exactly as shown in the e-mail you received.

5) Click ADD USER

You should now be logged in. You will need to download the content for each section, and the programming guide (EPG) will load automatically, but may take a few minutes to fully generate.

If you are having trouble

 Internet Protocol television (IPTV) is the delivery of television content over Internet Protocol (IP) networks. This is in contrast to delivery through traditional terrestrial, satellite, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the source media continuously. As a result, a client media player can begin playing the content (such as a TV channel) almost immediately. This is known as streaming media. 

ABSOLUTELY! We offer a Trial test account for you to test our service. The trial account lasts for 36 hours where you can test our service fully. Use the link on our homepage and your credentials will be automatically e-mailed to you right away.

No! As a customer of Peninsula IPTV, the decisions are always yours! Upgrade, Downgrade, or cancel anytime right from the client portal.

You can stream from our servers on almost any device, using any Xtream Codes player you wish. Use it on your Mac or Windows PC, iPhone, Android Phone, Android TV, Apple Tv, Amazon Fire Stick, Chromecast and most LG and Samsung TV’S

Not at all. you can follow the link to download the app at the very top of our website, or by using the site navigation at the top. This will also ensure you are using the correct APP. If you’ve used apps like Netflix to stream media, you won’t have any troubles. With the power of smart devices available today, we’re certain anyone can use the IPTV SMARTERS, or Tivi Mate app hassle free, too! Besides, we’re always here to help and make sure you are completely satisfied. 

Absolutely! Just like you’re used to on traditional satellite tv, your IPTV subscription includes a full programming guide, so you’ll always know what’s on! 

 We accept all major credit cards, and use a secure 3rd party provider to process payments. This is the best way to pay, as service is activated as soon as your payment is approved. OR, If you wish to pay by e-transfer, please contact us to activate your service manually. Alternately, you can choose Pre-Authorized Debit (PAD) from your bank account.

You will receive your login details immediately. When you make an order from our website our system will confirm if your payment was  approved or not, and your subscription details will be emailed to you by the system and ready to use. This is done automatically.

Yes, you can! We offer plans with up to 5 connections available. You only require additional connections if you plan to use the service on more than one device at the same time. In most cases, a single connection is fine. Don’t forget, your tv moves with you with IPTV. 

We are unable to offer a refund on any subscriptions where the payment has already been processed. We suggest trying it by the month until you are completely satisfied. We know you will be. 

 Using a VPN is not mandatory for the IPTV however if your ISP is limiting your bandwidth or you have another issue then you can use a VPN if you wish to. 

Both the Username, AND password provided to you by Peninsula IPTV are case sensitive. Make sure you are inputting them exactly as shown in the e-mail you received.

eg. username: Peninsula.IPTV

you must use a capital P on Peninsula, and IPTV must also be in CAPS. Please pay close attention to avoid any problems logging in.

If you require help of any kind while setting up a device etc. We are always here to help. You can e-mail or call us anytime, and we can walk you through everything, from subscribing to watching live tv. We have illustrated step by step set up instructions available to assist you as well, if needed. 

We would be sad to see you go, however, we realize these things happen.

If you choose to cancel your subscription, simply login to the Client Area, click Products/Services, and click Cancel Subscription.

As long as you cancel before the next billing date, you will not be charged  and your service will terminate automatically at the end of the current billing period.

It’s really that simple.